Somebody on your team sat outside their kid's bedroom last night and was on your 9 a.m. call anyway. Gallup now finds more US workers struggling in their lives than thriving. Most will never tell their manager, because they don't believe it's safe. They don't complain. They start looking. And the reason they give in the exit interview is never the real one.

Ask a parent how their kid is doing and you get an answer, not a guess. Ask a manager about the person ten feet away, same confidence. Nobody is lying. Everyone is answering from what they were shown, and somebody decided what that would be. Chris Coulter on why the people closest to you tell you least, what we measure instead, and the question worth sitting with.