Our Story — The MentorWell
Our Story
Maddie. The reason
this exists.

She was 14 when we lost her to suicide.
I didn't know she was struggling until it was too late.

The MentorWell exists so other parents don't miss what I missed.

Maddie Coulter
What I Didn't Know

I wanted to fix it.
I didn't have the tools.

I didn't know what to do. I wanted to protect her. I wanted to make it all better. But I didn't have the tools. And neither did she.

Maddie was trying to figure out the instruction manual for her emotions. I was trying to decode it with her. We were both lost.

She needed more than I could give her. More than therapy alone could provide. She needed someone safe. Someone outside the family. Someone who wasn't trying to fix her or manage her or control her.

She needed a guide. Not a parent. Not a therapist. Just someone who got it. I didn't know that then. I know it now.

"This work is personal.
It's also urgent."

The MentorWell was built for the parents who are seeing the signs but don't know what they mean. For the teens who are struggling in silence because they don't want to disappoint anyone. For the families who need support before it becomes a crisis.

I can't bring Maddie back. But I can help other parents see what I missed. And maybe, just maybe, that'll be enough.

What I Missed

Each thing alone
would have been hard.
Together, they were too much.

Event 1
My business went bankrupt. The financial foundation of our family disappeared.
Event 2
We moved. Then we moved again. Maddie changed schools twice in two years, just when she was starting to find her footing.
Event 3
Her mom and I divorced. The family structure she'd known was gone.
The gap
Maddie started to pull away. I pushed harder. I thought more rules, more structure, more control would help. It didn't. It just widened the gap between us.
The Night Everything Changed

I tucked her in.
I kissed her forehead.
"Tomorrow's a new day."

It was a Friday. Maddie was supposed to be home studying for exams. Instead, she snuck out to a party.

I found her hiding in a closet. Crying. Overwhelmed. I brought her home, tucked her into bed, kissed her forehead, and said, "Tomorrow's a new day."

That night, Maddie tried to end her life for the first time. It wouldn't be the last.

"The warning signs were there. I can see them now, looking back. The irritability. The withdrawal. The mood changes. I thought it was just teenage stuff.

I was wrong."
Who We Are

The MentorWell was founded by a parent who didn't recognise the warning signs until it was too late. This organisation exists so other parents don't miss what I missed. We help parents recognise early warning signs, start difficult conversations, and take action before it becomes a crisis.

What Maddie Needed

Someone safe.
She didn't have that.

Maddie needed someone outside the family. Someone who wasn't her parent. Someone who wasn't trying to fix her or manage her or tell her what to do.

Therapy wasn't the right fit. It felt too formal, too clinical. She shut down in those rooms.

What she needed was a mentor. Someone relatable. Someone who'd been through hard things and come out the other side. She didn't have that. And I didn't know to look for it.

🛡
Someone safe
Not a parent, not a therapist. Someone outside the family dynamic entirely — who she could talk to without it getting back to anyone.
🎯
Someone relatable
Someone who'd been through hard things and come out the other side. Not someone who had all the answers — someone who understood the questions.
🤝
A guide, not a fixer
Someone to help her carry the weight without making it feel heavier. Someone who listened without rushing to solve.
Earlier
Not after things fell apart. Before. In the space where something feels off but nobody knows what to do with it yet.
Why Mentorship Matters

Teens resist therapy.
Not because they don't need help.

Because it doesn't always feel like the right kind of help. Mentors aren't therapists. They're not parents. They're trusted guides who meet teens where they are.

They listen. They share their own stories. They help teens figure out who they are without pressure to have it all together.

Mentorship isn't a replacement for therapy. Some teens need both. Some need one or the other. There's no single right answer. It's about finding what actually works for your teen.

For a lot of teens, that's what makes the difference. Not clinical intervention. Just connection.

The space between childhood and adulthood
There's a stage where teens are testing independence, pushing boundaries, trying to figure out who they are. It's messy. It's confusing. And it's where they need the most support. Without it, that space can feel overwhelming. With the right mentor, it becomes somewhere they can ask hard questions and make mistakes without disappointing everyone around them.
Maddie didn't have that.
I wonder, every day, how her story might have been different if she had.
What This Is Really About
The MentorWell is
Maddie's legacy.

It's for the parents who are doing their best and still feel like it's not enough. It's for the teens who are struggling in silence because they don't want to burden anyone. It's for the families who need help before things fall apart.

You don't have to have all the answers. You don't have to do this alone.

And if you're a teen reading this: you're not broken. You're just figuring things out. That's what growing up is. But you don't have to do it alone either.

— Chris Coulter, Founder
In memory of Maddie Coulter · June 28, 2000 — April 11, 2015