Frequently Asked Questions

MentorWell supports teens and young adults through one-on-one and group mentoring, LifeLine Educational Workshops, and Expedited Mental Health Referrals. We equip youth with essential life skills, emotional support, and personal growth tools. Our focus is long-term development and mental wellness—helping young people navigate life with confidence in a complex world.

MentorWell connects teens and young adults with trained mentors for one-on-one and group support focused on life skills, emotional well-being, and personal growth. Through LifeLine Educational Workshops, youth and families learn to spot early warning signs and access tools for healthy communication. When clinical help is needed, we provide Expedited Mental Health Referrals to ensure fast, effective support before crisis hits.

Mentees can be teens and young adults ages 11 to 24 who are seeking guidance, emotional support, or life skills development. Whether they’re navigating stress, school challenges, family changes, or mental health concerns, MentorWell provides a safe space to grow. No diagnosis is required just a willingness to engage. Parents, schools, or youth themselves can refer, and we match each mentee with a mentor based on their needs and goals.

Mentorship gives teens and young adults a trusted guide outside their immediate circle—someone who listens without judgment, offers perspective, and helps them build confidence. During a time of rapid change, pressure, and identity formation, mentors provide stability, emotional support, and practical life skills. Research shows that mentored youth are more likely to thrive socially, academically, and emotionally—especially when challenges arise.

The MentorWell program is not a replacement for therapy—but a powerful complement to it. We offer relational support through mentoring, practical tools in LifeLine Workshops, and fast-track access to clinical care when needed. Some mentees are already in therapy; others aren’t. Either way, our goal is early support, emotional resilience, and connection. When signs of deeper distress appear, we provide Expedited Mental Health Referrals to licensed professionals.

Having a mentor gives teens and young adults a trusted, nonjudgmental guide during some of the most critical years of growth. Mentors offer consistent support, helping mentees build confidence, resilience, and life skills. They provide a safe space to talk through challenges—whether personal, academic, or emotional—and offer perspective that’s often hard to find at home or school. Studies show mentored youth are more likely to stay engaged in school, avoid risky behavior, and develop strong social-emotional skills that set them up for long-term success.

MentorWell mentors are carefully selected adults trained to support teens and young adults with empathy, consistency, and practical tools. They come from diverse backgrounds—educators, coaches, counselors, and community leaders—and all share a passion for youth development. Each mentor completes a screening and training process to ensure safety, trust, and alignment with our mission. They're not therapists, but they know how to listen, guide, and be a steady presence.

MentorWell offers flexible options to meet individual needs. Most mentees and mentors commit to connecting for 1 hour per week, either in person or virtually. Some programs offer biweekly check-ins or group mentoring sessions. LifeLine Workshops are typically 60–90 minutes. While consistency matters, we work with each family’s schedule to make support accessible and sustainable. Long-term relationships are encouraged, but even short-term mentoring can make a big impact.

If you feel like your mentor isn’t the right fit, that’s okay—and we want to hear about it. Mentoring is built on trust and connection, and sometimes it takes a couple of tries to find the right match. You can speak with a program coordinator at any time to request a change. There’s no judgment and no hard feelings—your comfort and growth come first. Our goal is to ensure every mentee feels safe, supported, and truly seen in their mentoring relationship.

MentorWell is not a tutoring or career counseling service, but mentors can help teens and young adults build motivation, direction, and essential life skills through emotional intelligence (EQ). We focus on helping mentees develop self-awareness, resilience, communication skills, and confidence—foundations that support academic success and future planning. Our goal is to equip youth with the mindset and tools to make thoughtful, empowered decisions.

Emotional intelligence (EQ) is at the heart of the MentorWell program. We help teens and young adults build self-awareness, manage emotions, develop empathy, and improve communication—skills that strengthen every part of life. Through mentoring, LifeLine Workshops, and future online courses, we guide youth in using EQ to make better decisions, handle stress, and build healthy relationships. EQ isn’t just taught—it’s practiced in every conversation and connection.

If you need more emotional or psychological support during the program, we’re here to help. MentorWell offers Expedited Mental Health Referrals to connect you with licensed professionals quickly and confidentially. While mentors provide guidance and support, they are not therapists. If deeper challenges arise, we work with you and your family to ensure you get the right level of care—before crisis hits. You’re never alone, and support is always within reach.

Mentoring might be right for you if you're looking for support, motivation, or simply someone to talk to who’s outside your usual circle. You don’t need to be in crisis to benefit. If you're facing stress, feeling stuck, navigating change, or just want help building confidence and life skills, a mentor can be a steady guide. You set the pace and goals. If you’re open to connection and growth, mentoring can be a powerful step toward feeling more understood, capable, and confident.

Yes, you can participate in The MentorWell while receiving therapy. Many mentees find that mentoring and therapy work well together. Mentors provide encouragement, accountability, and real-life skill-building, while therapists focus on deeper emotional or clinical needs. The two supports can complement each other—giving you both a safe space to grow and a trusted relationship to lean on as you navigate challenges and build confidence.

Mentor-matching is a thoughtful process combining AI support with insights from mentee and mentor intake forms and interviews. We consider age, similar lived experiences, cultural background, and areas of interest to create meaningful connections. The goal is to foster trust and relatability from the start. If the fit isn’t right, we’ll work with you to rematch—no pressure, no judgment.

Yes. Confidentiality builds trust and is essential to the mentoring relationship. Mentors do not report back to parents or share details unless the mentee is at risk of harm. This isn’t a way for parents to find out what’s going on in their teen’s life—it’s a space for youth to feel safe, heard, and supported. If safety concerns arise, we follow clear steps to involve the right support while honoring the youth's dignity. We have a Confidentiality Contract in place

Mentors are not therapists. They provide guidance, encouragement, and real-life skill-building. Therapy focuses on diagnosing and treating mental health conditions, while mentoring offers connection, motivation, and growth. Both can work side-by-side—and we help connect you to therapy if needed.

LifeLine Workshops are practical, interactive sessions designed to help parents, mentors, and caring adults support teens before crisis hits. They are offered in the workplace. They're not clinical or heavy—they’re real, accessible, and rooted in lived experience. Participants learn how to spot early warning signs, start hard conversations, and connect to help early. The goal is prevention, clarity, and stronger support at home and in the workplace.

Workshops cover how to spot early mental health warning signs, start difficult conversations, strengthen connection without pushing too hard, and access help quickly. Topics are always practical, relatable, and grounded in real-life situations. There’s always a significant amount of time dedicated to Questions & Answers from the parents. Participants all walk away with a ton of valuable resources.

Not at all. These workshops are about prevention, not just intervention. They're for any parent or caring adult who wants to feel more equipped, more confident, and less alone when it comes to supporting a teen’s emotional health. A crisis can occur at anytime. We recommend working parents with kids between the ages 8-18, but anyone can attend.

Most workshops run 60 minutes and can be delivered in person or virtually. They're designed to be engaging, interactive, and immediately useful—with tools you can apply the same day.

We have 2-3 sessions to cover the topics and walk through the resources

LifeLine is not clinical, scripted, or overwhelming. It's practical, emotionally intelligent, and centered on real-world challenges. It bridges the gap between knowing something’s off and knowing what to do next—before a situation becomes a crisis.

Yes! Many organizations host LifeLine Workshops to support employees who are also parents or caregivers. It’s a powerful way to show compassion, reduce stress, and strengthen employee well-being and performance.

Ask your HR professional is it’s something they would sponsor

It’s a fast-track service that helps families connect quickly with licensed mental health professionals when deeper support is needed. We guide you through the referral process and remove common delays to ensure timely, trusted care.

This service is for mentees or workshop participants showing signs of deeper emotional, psychological, or behavioural distress. It’s designed to step in early—before crisis escalates—and provide families with access to qualified clinicians.

Unfortunately, it’s only available in Canada

We aim to connect families with the right provider within days or weeks, not months in the normal healthcare system. While exact timing may vary by region, our partnerships help cut through common waitlists and barriers that often delay care.

No. In fact, many families use this service to get a diagnosis or determine what kind of care is appropriate. Whether it’s anxiety, depression, trauma, or something else, we help guide the process and connect you to someone who can assess and support your child.

This is limited to children between the ages of 0-17. It can be accessed in conjunction with your company benefit plan or Health Spending Account. It can also be accessed by individual families.