How It Works — The MentorWell
How It Works
Simple process. Careful matching.

Six steps from your first conversation to your teen's first session. No pressure at any point. No commitment until it feels right.

01
Discovery Call
02
Intake Form
03
Safety Screening
04
Matching
05
Program
06
Onboarding
01
Step One
Free 30-Minute Discovery Call

No pressure. No sales pitch. Just straight answers about whether mentorship is right for your teen — and what the process actually looks like.

What mentorship actually looks like day to day
Whether it's the right fit for your teen right now
Cost, commitment level, and next steps
Book Your Free Call →
02
Step Two
Mentee Intake Form

If you want to move forward, you'll complete a short questionnaire — about 7 minutes. This helps us understand your teen's background, what they're going through, and what kind of mentor might be a good match.

The more we know, the better the match. There are no wrong answers.

03
Step Three
Safety Screening — $100 CAD

Before we begin, we conduct a third-party safety screening. This is a clinically validated assessment — not a judgment call. It exists to protect your teen and ensure mentorship is genuinely the right next step.

What It Screens For
Depression
Anxiety
ADHD
Suicidal ideation
Substance use concerns
Overall readiness
Mentorship works best when teens are stable enough to engage. If your teen is in crisis or needs clinical intervention first, we want to know that upfront — so we can connect you with the right support instead of delaying care.

You'll receive a detailed report with the results. Then one of three paths forward:

Mentorship is a good fit
We move forward with matching. The process continues as planned.
Already in therapy, concern flagged
We may still proceed depending on the clinical recommendation.
Mentorship isn't right yet
We connect you with clinical partners for assessment and expedited referrals — in days, not months.
04
Step Four
The Matching Process

We don't assign mentors randomly. We take time with this. The match matters more than speed.

Shared lived experience — someone who's been through something similar
Relatability and personality fit — someone your teen will actually open up to
Gender matching — same-gender by default, unless you request otherwise
05
Step Five
The Program

Once matched, we introduce the mentor and mentee by email and schedule the first session.

Program Length
6 Months
13 one-hour sessions total
Frequency
Every 2 weeks
Consistent, manageable rhythm
Platform
Secure video
Encrypted sessions, wherever your teen is
Session Transcripts — A Note on Privacy
All sessions are transcribed and securely stored for six months. This isn't surveillance — it's accountability. The mentor has access to review sessions. Our team uses them for quality assurance and safety monitoring. Parents do not have access unless there is a safety concern. This protects the relationship and keeps the space safe for your teen to be honest.
06
Step Six
Onboarding Session

Before sessions begin, we host an onboarding call with your teen and a parent or guardian. Everyone reviews and signs three documents — so expectations and boundaries are clear before anything starts.

Confidentiality Agreement — protects both mentor and mentee
Respect and Conduct Form — for the mentee
Liability Agreement — for the parent or guardian
If the Match Isn't Right
"The goal is connection.
If that's not happening, we adjust."

Sometimes a match isn't the right fit. That's okay. If your teen isn't connecting with their mentor, we'll reassess and work with you to find a better match.

No judgment. No penalty. The relationship is what matters — not the original pairing.

Quick Reference
Discovery call Free
Safety screening $100 CAD
Program length 6 months
Sessions 13 × 1 hour
Frequency Every 2 weeks
Ages supported 8–25
Ready to Start?
Book a free call.
No commitment required.

Ask your questions. See if this feels right. We'll give you straight answers about whether mentorship is the right fit — and what happens if it isn't.