“Do You Have a Minute?” The Conversation Most Managers Aren’t Ready For

A top sales rep closes her manager's door and says her son hasn't been to school in two weeks. Chris Coulter, founder of The MentorWell, walks through five things leaders can do when an employee shares a personal struggle: thank them, listen, ask what they need, leave the reassurance out, and follow up. Plus why this conversation matters for retention, and what it costs when it goes wrong.