A parent reached out on a Sunday — desperate, she said. She had already decided what she wanted to hear before she dialled. When I didn't say it, the call ended. This episode is about the difference between reaching out for validation and being ready for clarity. They feel identical. They lead to very different places.

A parent got a referral for her struggling daughter and was told to wait three months. Her daughter had told her she didn't want to be alive six days earlier. This Inbox Diaries episode explores the most dangerous stretch of road a family can be on — the gap between asking for help and help actually arriving — and what parents can do when the system can't meet them where they need to be met.