A parent with full mental health benefits couldn't use a dollar when her teenager needed addiction treatment. One word, psychologist vs. counsellor was the difference. This is the gap between what organizations think they're offering and what their employees are actually navigating alone.

A working parent missed 14 days managing a child's mental health crisis. Their boss thought it was the flu. This is the story employers never hear — and the $421 million problem hiding in their workforce. The Inbox Diaries: real stories from parents who can't tell anyone else.